Support
We read every message. Replies usually come within one business day.
Contact
Email support@getgympal.com. Include the email address you use in GymPal so we can find your account.
Report a person or a message
Use the Report or block button on any profile, or press and hold a message. Reports go to our team, blocking takes effect immediately, and the other person is never told.
Payments and refunds
Bookings are paid through Stripe. Cancel a confirmed session from the booking's detail screen; refunds follow the trainer's cancellation terms shown at checkout. For anything else about a charge, email us with the session date and the trainer's name.
Delete your account
In the app: You → Delete account. This removes your profile, listing, photos, messages and connections from GymPal and cancels upcoming sessions. Payment records are kept as the law requires.
Safety
If you are in immediate danger, contact local emergency services first. Then tell us at support@getgympal.com.